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The government today launched the Central Complain Management System (CCMS) platform to check digital cheating in e-commerce.
Commerce Minister Tipu Munshi formally inaugurated the CCMS platform as the chief guest at a function held at the Ministry of Commerce conference room at Bangladesh Secretariat here today.
State Minister for ICT Junaid Ahmed Palak spoke on the occasion as the special guest.
The CCMS platform has been developed by the Ministry of Commerce.
Speaking on the occasion, the Commerce Minister said that the “Digital Bangladesh” is now moving towards “Smart Bangladesh” as the people of the
country is now enjoying the digital facilities.
He said with the increase of coverage of e-commerce, the trend of digital cheating has also increased for which all concerned need to remain alert.
Tipu noted that with the launching of CCMS platform, all concerned stakeholders would now get the benefits of e-commerce. “This platform will act as a bridge among the consumers, regulators and the e-commerce stakeholders,” he added.
Mentioning that the e-commerce has played a very important role during the COVID-19 pandemic as the common people were able to buy their desired products while staying at home, e said the commoners are still continuing to enjoy such facility.
The Commerce Minister said that with the passage of time, the coverage of e-commerce has increased further for which the CCMS platform has been launched to make secure the transactions through e-commerce.
“We’ll have to move a long way to build ‘Smart Bangladesh’. We’ll have to discharge our duties with honesty and efficiency from our respective positions,” he added.
State Minister for ICT Junaid Ahmed Palak said the popularity of e-commerce is increasing day by day as it was very much necessary during the pandemic period. “There has been a huge demand for e-commerce platform as it has simplified the livelihood of common people as well as changed their lifestyle,” he added.
Noting that the country’s people are now enjoying the facilities of digital services in various sectors, Palak said everyone is now enjoying the facilities of dialing 999 side by side animals are also being sold at digital hut.
He said that they are working in a coordinated manner to build a smart and developed Bangladesh as outlined by Prime Minister Sheikh Hasina.
The CCMS is a central platform, where anyone can raise any justified e-commerce related complain, and thus can get remedies. The platform will work automatically in coordination with the Directorate of National Consumer Rights Protection (DNCRP), e-commerce stakeholders, filing system and various industry regulators.
The CCMS is expected to play a very important role towards ensuring client services of the fast growing e-commerce industry as well as protecting the rights of the consumers.
Additional Secretary of the Commerce Ministry and WTO cell DG Md Hafizur Rahman, DNCRP Director General AHM Shafiquzzaman, e-Commerce Association President Shomi Kaiser spoke, among others, on the occasion.
Eerlier, a 10-member business delegation, led by Indian Bengal Chamber President Subir Chakrabarty, met the Commerce Minister at the Ministry and discussed issues related to mutual interests and investment.
(BSS)
