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Bangladesh Bank (BB) today officially halted all direct customer services, including the sale of savings certificates and prize bonds, the exchange of torn or damaged banknotes, and automated challan services, following an earlier announcement.
The central bank has instructed commercial banks to ensure smooth and uninterrupted delivery of these services while strengthening monitoring to support the transition.
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In a notice issued last Thursday, BB stated that central banks worldwide do not typically provide such services directly at their counters.
It added that the decision was also influenced by security considerations, which were included as a Key Performance Indicator (KPI).
The suspension was initially scheduled to begin at the Motijheel office on November 30, with other branches phasing in later.
However, the timeline was moved forward, and BB decided to stop all direct services at all its offices simultaneously from today.
Until now, BB’s Motijheel office, along with its branches in Sadarghat, Chattogram, Khulna, Barishal, Rangpur, Bogura, Rajshahi, and Sylhet, had been providing these customer services.
Until now, BB’s Motijheel office and its branches in Sadarghat, Chattogram, Khulna, Barishal, Rangpur, Bogura, Rajshahi, and Sylhet had been offering these customer-facing services.
(TDS)
